Privacy Policy

1. Introduction

Neuberg Abha Laboratory ("we", "our", "us"), located at Adajan, Surat, Gujarat, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic services. We operate as a franchise unit of Neuberg Diagnostics, one of India's leading diagnostic service providers.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification: Name, email address, phone number, date of birth, gender
• Health Information: Medical test requests, prescriptions, test results, medical history as required for diagnostic services
• Booking Information: Appointment date, time, preferred tests, and special requirements
• Payment Information: Transaction details (processed through secure third-party payment gateways)
• Technical Data: IP address, browser type, device information, cookies, and usage analytics

3. How We Use Your Information

• To process and manage your test bookings and appointments
• To deliver accurate diagnostic test results
• To communicate with you regarding your appointments and reports
• To provide home sample collection services
• To send appointment reminders via WhatsApp, SMS, or email
• To improve our services and website experience
• To comply with legal and regulatory requirements

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal and health data. All sensitive information is transmitted using SSL/TLS encryption. Our laboratories are accredited by NABL & CAP, ensuring the highest standards of data handling in diagnostics. We restrict access to personal information to authorized personnel only.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Neuberg Diagnostics (our parent organization) for test processing
• Authorized healthcare providers as requested by you
• Legal authorities when required by law
• Service providers who assist in our operations (under strict confidentiality agreements)

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.

7. Your Rights

You have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: